Enter statistical NLP, which combines computer algorithms with machine learning and deep learning models to automatically extract, classify, and label elements of text and voice data and then assign a statistical likelihood to each possible meaning of those elements. NLP combines computational linguistics—rule-based modeling of human language—with statistical, machine learning,...
Chatbot vs Virtual agents Benefits of chatbots and virtual assistants
Virtual assistants such as Siri and Alexa are more advanced types of voice bots that can perform a broader range of functions with greater accuracy and efficiency. Virtual assistants, however, are typically multifunctional tools that can perform various tasks. Overall, these differences highlight each technology’s unique benefits when managing different...
How to analyze Zendesk tickets & Intercom chats for insights
Qpien’s LiveChat allows businesses interested in e-commerce to communicate with their visitors instantly. On the other hand, the platform integrates seamlessly with leading e-commerce software such as Shopify, Woocommerce, etc. With Intercom, you can set up a chatbot to handle simple questions from your customers. The bot can then direct...